Shipping policy
Order Processing and Shipping Information
Please allow 1-2 business days for your order to be processed.
Orders are shipped Monday through Friday, excluding pre-order items. Orders placed on weekends and select holidays will be processed on the next business day.
Domestic Shipping:
• Priority Shipping: 3-5 business days
• Standard Shipping: 5-10 business days
For next-day or expedited shipping, please email, text, Dm on instagram, whataspp or call us
International Shipping:
• UPS International: 7 business days
• UPS International Economy: 10 business days
Tracking is available once the package leaves the U.S. Please note that delays may occur due to customs, and all customs duties, taxes, and fees are the customer’s responsibility. For inquiries about customs, please contact your local post office.
Track your package using the tracking number provided via email on your local post office website. Orders cannot be altered after fulfillment, which typically occurs within 24 hours Monday to Friday after placement.
shipping and Delivery
Shipping and Delivery Policy
At Bubu Galaxy, we strive to ensure your orders are delivered promptly and securely. To provide clarity on our shipping and delivery process, please review the following policy:
1. Order Processing and Dispatch:
•Processing Time: Orders are typically processed within 1-2 business days after payment confirmation.
• Dispatch Notification: Once your order has been dispatched, you will receive a confirmation email containing tracking information.
2. Shipping Responsibility:
• Carrier Liability: After dispatch, the responsibility for your package transfers to the designated shipping carrier. Bubu Galaxy is not liable for any loss, theft, or damage that may occur during transit.
3. Lost or Stolen Packages:
• Marked as Delivered: If your tracking information indicates that your package has been delivered but you have not received it, please:
• Contact the Carrier: Reach out to the shipping carrier directly to report the issue and file a claim.
• Check with Neighbors: Sometimes, packages are accepted by neighbors on your behalf.
• Preventative Measures: To reduce the risk of loss or theft, consider:
• Secure Delivery Location: Selecting a delivery address where someone is available to receive the package.
• Parcel Lockers or Pickup Points: Utilizing parcel lockers or arranging for pickup at a local post office or authorized location.
4. Incorrect or Incomplete Addresses:
• Address Accuracy: Please ensure that your shipping address is complete and accurate at the time of order placement. Bubu Galaxy is not responsible for packages delivered to incorrect addresses provided by the customer.
5. International Shipping:
• Customs and Duties: International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
• Delays: Customs processing may cause delays beyond our control. We appreciate your patience in such cases.
For any questions or concerns regarding your order, please contact our customer service team at:
📧 support@bubugalaxy.com
Thank you for choosing Bubu Galaxy. We are committed to providing you with exceptional products and service.
Sincerely,
The Bubu Galaxy Team
• Customer Support: For any questions or concerns regarding our products or policies, feel free to reach out to our customer service team at support@bubugalaxy.com. We are here to assist you and ensure your satisfaction.