Refund policy
Return and Exchange Policy
At Bubu Galaxy, we are dedicated to providing you with high-quality African women’s dresses that embody elegance and comfort. To ensure clarity and mutual understanding, please review our return and exchange policy outlined below.
Our dresses are crafted in the traditional African “Bubu” style, featuring a loose and flowing fit designed for both comfort and elegance. This design often results in garments that are intentionally long and generously sized. As such, we do not accept returns or exchanges based on size, fit, length, or perceived looseness. We kindly ask you to review all product details carefully before making a purchase to ensure the style aligns with your preferences.
1. General Policy:
• No Returns or Exchanges: Due to the unique nature and sizing of our products, we do not accept returns or exchanges unless the item you purchased is defective or damaged.
2. Defective or Damaged Items:
• Notification Period: If you receive a defective or damaged item, please contact our customer service team within 24 hours of receiving your order.
• Contact Information: Reach out to us at support@bubugalaxy.com.com with your order number and a detailed description of the issue, including photographs if possible.
• Resolution Process: Upon receiving your notification, we will assess the situation and, if the item is deemed defective or damaged, we will offer a replacement or an exchange depending on your preference and product availability.
3. Shipping and Delivery:
• Responsibility: Once your order has been dispatched and is in the hands of the delivery carrier, Bubu Galaxy is not responsible for any loss or theft that may occur during transit.
• Lost or Stolen Packages: If your package is marked as delivered but you have not received it, please contact the delivery carrier directly to file a claim. We recommend selecting a secure delivery location to minimize the risk of loss or theft.
• Customer Support: For any questions or concerns regarding our products or policies, feel free to reach out to our customer service team at support@bubugalaxy.com We are here to assist you and ensure your satisfaction.
Thank you for choosing Bubu Galaxy. We appreciate your understanding and support of our policies, which help us maintain the highest standards of quality and customer service.
Sincerely,
The Bubu Galaxy Team